• East Midlands (Office-Based NG16)
• £32,000–£38,000 + performance bonus
• 22 days annual leave, rising to 27 days based on service

We are a growing East Midlands-based Managed Service Provider (MSP) supporting ambitious SMEs. As we scale, we are building out our client relationship function and hiring a Client Services Manager to become a key member of our commercial and client services team.

This is not an administrative support role, it is a commercially focused, client-facing position with a clear pathway to Account Manager.

The Role

You will take ownership of client-facing commercial flow and, over time, assume responsibility for a portfolio of client accounts.

Initially, you will:

• Prepare and manage client quotes
• Track and manage renewals
• Raise POs and coordinate supplier orders
• Maintain CRM accuracy
• Act as first point of contact for non-technical client queries
• Regular client review scheduling and follow-ups

Within 6 months, you will:

• Run review meetings
• Manage renewal conversations
• Identify growth opportunities
• Act as day-to-day relationship lead for your portfolio

You will work closely with the Managing Director and Operations Director while helping shape the future structure of our client services function.

What We’re Looking For

• Experience in an MSP, IT reseller, SaaS, or tech-focused commercial role
• Strong organisational discipline and attention to detail
• Confidence in client-facing conversations
• Commercial awareness and ability to protect margin
• Calm, structured approach to managing multiple priorities
• Ambition to develop into a full Account Manager role

This role suits someone who combines commercial discipline with relationship confidence and wants to grow into genuine account ownership over time.

Why Join Us?

• Clear progression pathway
• Direct exposure to senior leadership
• Opportunity to help shape a growing client services function
• Stable, growing business with long-term vision

If you are looking for a role where you can take real ownership, influence how client services is run, and build a long-term career in account management, we would welcome your application.

To apply, please send your CV, covering letter and salary expectations to jobs@aceit.uk. We look forward to hearing from you soon!

Strictly no agencies – Any agencies contacting us about this role will be placed on an automatic block list for all future vacancies.

The new server allows people to access a “Remote Desktop” which is similar to remote controlling a computer based in the office.  This allows them full access to the systems, files and software which they normally use.  It has vastly improved their use of applications which were proving cumbersome and
slow over a VPN when working remotely.

The solution was installed alongside their existing servers with no downtime.  When ready we moved the remote users over one by one, offering remote help and assistance as needed.

They now have a robust remote platform allowing them the freedom to easily switch between the office and home working.

Ace IT Solutions offer a free IT review to businesses in the East Midlands.  If you would like us to visit your organisation to look at the systems you are using, and then present you with a simple to understand
report, please get in touch.

The file existing server was already due to be replaced and with an increased desire for home working due to Covid-19 the migration was carried out completely remotely.  At the start of the pandemic they needed to connect their laptops back to the office via a VPN to access their traditional file stores.  Whilst this worked to a degree, it was somewhat cumbersome with large files proving particularly problematic.

Working remotely ourselves we migrated each shared area to SharePoint.  Once in the Microsoft cloud users could easily access the files from their laptop and additionally a mobile device such as tablet or mobile.

As each share moved we remote controlled onto each users machine to demonstrate the new settings and ways of working.  Each site had different security settings applied meaning for example that HR and Accounts data could be kept secure from general viewing.

Each user has their own logon to Office 365 which is protected via Two Factor Authentication.  This means that they need to provide a code from their mobile phone before logging onto SharePoint on a new machine, thus increasing security of their data.

With each user having an Office365 license for Office, Email and SharePoint they can edit their documents in the cloud from anywhere, or choose to download the documents to their machines for editing in the traditional Office packages such as Word and Excel.

Ace IT have helped many organisations move their data, email and applications to the cloud.  If you would like a free no obligation IT review on how we can help you business then please get in touch.

Over the course of a weekend we assisted in moving a client with around 40 staff members to new offices. A month before the move we replaced the old analogue phone system with a modern IP based system giving them the flexibility to easily move when the time came.  In the days before the move we installed extra network cabling in the new offices along with a new Wi-Fi network.  On the Friday evening we moved the servers, phone system, internet routers and switches to the new site and had this all running by 8PM.  On the Saturday we worked with our client to reconnect all the desktop PC’s, printers and phone handsets so that everything was operational for Monday morning.   

Moving office can be a stressful time. Let Ace IT get your systems moved, connected and tested ready for the next working day.

Glen Palmer-Barnes | Technical Director

With expansion in mind another one of our clients has taken ownership of a neighbouring office on their business park.  We installed new Wi-Fi and switches in the new building and working with their 3rd party data provider connected the two buildings via a new fibre-optic link.  They can now seamlessly move from office to office, with their devices and phones working exactly the same wherever they connect in.

Once again over a weekend we helped a 50 employee client move to new offices.  The server, firewall and switches were moved and configured on the Friday evening with the telephone handsets, computers and printers being connected on the Saturday.  As their new offices were much larger they also purchased additional Wi-Fi access points to give them both a secure internal network and a guest network for visitors.   

Our final move of the fortnight was helping one of our smaller clients move from their old serviced office to a new purpose built home office. Once BT had been to install the new broadband connection we visited site and connected everything up to make sure they could get on line and access their Networked Attached Storage unit and printer.    

Each move involved us working with numerous third parties, attending planning meetings and getting physically involved on the day of the move.  Wherever moving to new premises or just wanting to make better use of the building your already have, Ace IT can help with all your networking, Wi-fi and internet connectivity requirements.