ACE IT SUPPORT
For over 10 years, Ace IT has been providing excellent support services to organisations across the East Midlands. Our team of computer experts are here to make your life easier, take away some of the IT worries and help secure your systems. We understand that not all companies and budgets are the same so have developed a range of tiered support packages.
| Starter | Growth | Secure | |
|---|---|---|---|
| Unlimited Remote Support | |||
| Managed Anti-Virus | |||
| Automated Security patching | |||
| Email Security Filter | |||
| Microsoft 365, server and workstation monitoring | |||
| Regular IT baseline checks | |||
| Technology review meetings per year | 1 | 2 | 4 |
| Microsoft 365 \ GSuite Backup | |||
| Automated Email Signatures | |||
| IT Security Training | |||
| DNS Filter | |||
| Endpoint Detection and Response | |||
| Vulnerability Scanning | |||
| 8 hours free cyber attack remediation |
Questions and Answers
Gosh, so much to think about...
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1. Why do I need a support plan?
Ace IT take away the worry, stress and inconvenience of running your business IT. A support plan is a great way to get the assistance of a team of Tech Experts without having to employ one yourself.
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2. How easy is it to get started?
Ace IT have developed a unique 30 day onboarding checklist so that we can start helping you as soon as possible. Our Account Managers will guide you through the transparent and jargon-free process.
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3. How do I choose a plan?
Ace IT recognise that not all businesses have the budget for the latest security tools. With that in mind we have developed our plans accordingly. Our preferred plan is Secure, it's what we use to protect our business.
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4. It all sounds complicated!
Ace IT will take care of setting up all the services, we work in the background keeping eveything running, responding to the alerts and updates and the day to day niggles. We look after the IT, you can run your business.
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5. How do I pay for my support package?
Our support packages are billed monthly with payment made via direct debit.
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6. Am I tied into a long-term contract?
You can chose a monthly or yearly contract term. Our monthly commit plans are priced approximately 20% more than a yearly commit. What's more, we include the option to cancel a yearly contract in the first 90 days.
Here’s what our amazing clients are saying
Ace IT are always helpful and deal with the query straight away. Very friendly staff and a pleasure working with them.
Graham was a very friendly and helpful man who seemed to have a large amount of knowledge and experience in his field, this is good for me as I am not particularly up to date with technology and he was very good at explaining things to me and recommending the type of service we needed. All over great service and would recommend to anyone needing IT work done in their business!
They immediately answer calls when you call or email and stay with the problem until resolved, or call you back. They deal with hardware and software and all things between. Always polite and anxious to resolve any problems. They explain matters in simple terms without jargon.